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Guesthouse wins national tourism award

ACCOLADE ... Forest Guest House owners Janet Bates and Peter Wynn with their Visit England Silver Award.

ACCOLADE ... Forest Guest House owners Janet Bates and Peter Wynn with their Visit England Silver Award.

A GUEST house owner is delighted after gaining a top accolade from a national tourist board.

Janet Bates and her partner Peter Wynn, who own Forest Guest House, in Ocean Road, South Shields, have received a silver award from Visit England.

The couple, who have run their business for the last three years, are delighted their hard work has been recognised.

Miss Bates said: “We are thrilled that we’ve been given this award.

“We’ve spent a lot of time doing the guest house up and making improvements, so it’s wonderful that our efforts have been recognised.”

About three weeks ago a “mystery shopper” stayed at the six-bedroom house and introduced himself to the couple the next morning.

The pair were told he was very impressed with their levels of hospitality, cleanliness and service, and they would be gaining a silver award.

Miss Bates said: “We were informed we had 100 per cent for cleanlinesses, and also performed very well with the hospitality and service we provided.

“We do like to go that extra mile, for example we serve breakfast with real napkins, not just paper serviettes.”

The bed and breakfast will be given a plaque to display next to its front door within the next few weeks.

Miss Bates added: “We’ve been told that we’re the first in South Tyneside to have received the award, so that’s quite something.

“The next award is the gold award, but we’re quite happy with our silver and the fact that we are providing a top-rate service for our guests, many who return time and time again.

“I think that shows how much they enjoy their time with us.”

 

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