Care homes’ delight over survey marks

GREAT MARKS ... Hawthorn Court in Hebburn, above, and Needham Court in Jarrow.

GREAT MARKS ... Hawthorn Court in Hebburn, above, and Needham Court in Jarrow.

TWO South Tyneside care homes have scored highly in a national survey of resident satisfaction.

Hawthorn Court, in St Aloysius View, Hebburn, and Needham Court, in Stanhope Road, Low Simonside, Jarrow, took part in the country’s largest and most authoritative survey of care home residents.

The survey covered such areas as staff, care, home comforts and quality of life.

Both are Helen McArdle Care Homes, and Hawthorn Court performed particularly strongly, achieving an overall performance rating of 932 out of 1,000, while Needham Court scored 906.

Called Your Care Rating, the national survey is designed to give residents a voice, putting their care at the heart of understanding how well care homes perform.

The rating system also helps families when choosing a home for their loved ones.

Amanda Sleightholme, care home manager at Hawthorn Court, said: “We’re delighted with our results from the 2013 Your Care Rating survey, as it demonstrates how fulfilled our residents are.

“All our scores across the four main themes are high, and it just goes to show that the reality of day-to-day life in a care home such as ours is very good, something which is often at odds with the public’s perception.

“That said, we still want to get even better and the results give us crucial feedback on where we can improve.

“When choosing a home, families should always ask if it takes part in Your Care Rating survey, as it is the best guide to show what residents actually think about the care they receive.”

The survey took place between September and November 2013, with 32 care home operators taking part, covering 1,124 homes and 60,478 registered places across the country.

But care officials stress that the survey is not a national ranking of best and worst care homes, and say families must also look at a range of other factors, including cost, location and need for specialist services.

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