NHS workers are largely happy with working life in South Tyneside – but some feel stressed and poorly motivated, a survey revealed today.
A total of 1,452 staff from South Tyneside NHS Foundation Trust took part in the 2013 National NHS survey, which covered everything from bullying and attacks by patients, to working hours to staff motivation.
Staff responses revealed above-average satisfaction rates in most health categories, with the Trust finding itself in the best-performing 20 per cent in certain areas.
Local NHS staff experiencing physical violence from patients, relatives or the public was six per cent, compared with 15 per cent nationally, while the percentage experiencing harassment, bullying or abuse from patients, relatives or the public was 22 per cent, compared with the national average of 29 per cent.
A total of 20 per cent of local NHS staff said they felt pressured over the last three months to attend work while feeling unwell, compared with 28 per cent nationally.
The percentage of local NHS staff working extra hours was 60 per cent, compared with 70 per cent nationally.
However, the percentage of local Trust staff suffering work-related stress over the last year was 38 per cent, higher than the national average of 37 per cent, for most acute health trusts in England.
Staff motivation among local health workers was also poorer, at 3.81 per cent, compared with the national average of 3.86 per cent.
The percentage of local NHS staff reporting errors, near misses or incidents witnessed in the last 12 months was 89 per cent, compared with the national average of 90 per cent.
Ian Frame, South Tyneside NHS Foundation Trust’s executive director, personnel and development, said: “In recent years, we have been consistently ranked amongst the best-performing healthcare organisations in the country in terms of staff satisfaction. and I am delighted that the results of the 2013 National NHS Staff Survey confirm our standing.
“This is great news for our patients as a reputation for excellent staff satisfaction, allied to investment in education, training and development, is crucial in helping us to recruit staff of the highest calibre, so we can continue to provide the best possible health services and patient care.”
Among the areas in which the Trust outperformed other organisations were: the percentage of staff agreeing that their role makes a difference to patients; the percentage receiving support from immediate managers and the percentage receiving job-relevant training, learning or development in the last 12 months.
Mr Frame added: “Whilst we are extremely pleased with the positive findings of the latest NHS Staff Survey, we will be studying the results in detail to identify any areas for improvement as part of our drive to be an employer of choice.”
However, the number of local health workers who responded to the staff survey was relatively poor, at 35 per cent, compared with 45 per cent last year, which puts its response rate in the lowest 20 per cent of acute trusts in England.