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South Tyneside nurses’ new diary system wins national award

AWARD ... Lorraine Lambert.

AWARD ... Lorraine Lambert.

AN electronic system allowing district nurses in South Tyneside to improve the service they offer has won a national award.

South Tyneside NHS foundation Trust’s entry was judged the winner in the technology category of the Lean Healthcare Awards, handed out to recognise service improvements and improved efficiency at organisations across the country.

The project was also runner-up in the national Patient Experience Network Awards class for innovative use of technology or social media.

Lorraine Lambert, the trust’s chief executive, said: “This award success is fantastic news, and it demonstrates the commitment of our staff to using innovative technology at every opportunity to improve the efficiency of their working and, in turn, improve our patients’ experience.”

“With a growing elderly population and more emphasis upon providing patients with the care they need in their own homes, demand for the district nursing service the trust provides in the borough, Gateshead and Sunderland is increasing.

“The electronic system, known as Hydra, is used by the district nurses to manage patient referrals and plan appointments for home visits.

“This has successfully improved patient access to the service and their experience of care, while improving efficiency by reducing the amount of paperwork for nurses.

“This frees up valuable time which can now be spent with the patients.”

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