Praise for staff at supported living scheme

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A SUPPORTED living scheme in South Tyneside has passed the test after a mystery inspection by watchdogs.

Inspectors from the Care Quality Commission (CQC) visited Woodside Close in Monkton, Jarrow, run by South Tyneside NHS Foundation Trust.

The development provides support and care for six adults with learning disabilities and complex health needs, who live in individual bungalows.

Inspectors visited in February and spoke to residents and their families about the care provided and also to staff about the support and training they receive.

In their report the CQC said: “We found that staff were supported to deliver care and treatment safely and to an appropriate standard.

“The provider also had an effective system to regularly assess and monitor the quality of service that people receive.

“The provider demonstrated that it was aware of its responsibilities to respond to any allegation of abuse or potential abuse.”

During the course of the inspection, one relative described the care as “second to none”. Another said it was “great, brilliant”.

The inspectors also heard that staff knew the service users’ needs and listened to what relatives said and kept them informed.

The NHS Trust’s chief executive, Lorraine Lambert, said: “The staff who work within this service are committed to giving high-quality personalised care to each individual.

“Their success in this is demonstrated by the extremely positive report, which we have now received and which is a tribute to their dedication.”

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