Former Gazette man Huw takes on customer service role at Nexus

Huw Lewis, a former Shields Gazette journalist, is the new customer services director at Nexus.
Huw Lewis, a former Shields Gazette journalist, is the new customer services director at Nexus.

A former Shields Gazette journalist has been handed a new role with local transport operator.

Nexus, the public body which owns and manages the Tyne and Wear Metro system, has appointed Huw Lewis as its new customer services director.

He will take up his new role from Saturday.

Huw, 45, of Mickley in Northumberland, will be responsible for providing strategic vision and clear direction for the delivery of customer services across those Nexus delivers, including the Metro.

He said: “I am immensely proud to be one of a team working to provide excellence in local public transport, including Metro and the Shields Ferry, which I have used since I was a student.”

The former journalist and media executive has been with Nexus since 2005 in communications and customer-focused roles, most recently as a corporate manager for customer services and communications.

He was involved in the roll-out of smart ticketing, the fight against metal theft on railways, and campaigns to win investment to modernise Metro and manage the impact of works on passengers and residents.

He takes up his role at the end of the Metro’s operating concession on April 1, when the operation of the system passes back over to Nexus.

Nexus managing director Tobyn Hughes said: “This is an important time for Nexus as we prepare to take Metro into the future.

“Customer service excellence is at the heart of everything that we do and Huw’s new role is to lead improvements for passengers in all of the services that we deliver in Tyne and Wear.”