Why do people have such bad manners?

I AM appalled how the general public talks to shop assistants in supermarkets.

The ladies on the tills are very courteous and helpful and all they get is abuse, not even a 'please' or a 'thank you'.

There is one shop I know that gives excellent service in South Shields and the staff there get no manners back from the public.

Samantha Leoroyd,

Western Approach,

South Shields.