The South Tyneside branch of the charity, which also covers Gateshead, was put forward by two people for Community Group of the Year.

Based in Gordon Street, South Shields, it provides services and support for people who are visually impaired, to give them a better quality of life.

It also promotes greater public awareness of sight loss and works towards achieving better and more accessible public services.

Vivienne Telfer, 77, from Cleadon Park, South Shields, who is partially-sighted, said she feels "warm and safe" as soon as she steps through the door.

"Every member of staff is friendly and helpful, without overdoing it or patronising anyone," she said.

"As well as helping with practical problems, such as filling in benefit forms and giving advice on visual aids and gadgets, there's always someone to attend to immediate needs, like finding a seat, introductions and even refreshments.

"They organise various outings for us and classes and groups are held regularly.

"A reading group takes place once a month and pottery, art, computer studies and armchair exercise classes are held weekly. Transport is always arranged for us.

"I hope the staff already know they aren't taken for granted, we do appreciate them.

"I think they all deserve the public recognition the Pride of South Tyneside Awards would bring."

William Tate, who is in his 60s, from Jarrow, said staff "go out
of their way" to help, no matter what.

Susan Khan, service manager, said: "Everyone's honoured and proud to be nominated for this award."

> > Take part in our web vote.