Three network goes down leaving mobile phone users unable to make calls or send messages

Mobile phone users across the North East were left without service after one of the country’s biggest networks went down.

Thursday, 17th October 2019, 9:18 am
Updated Thursday, 17th October 2019, 2:52 pm
Mobile network Three is investigating a major failure of its network

Mobile network Three experienced an issue with its network which has left many users unable to make calls or send messages.

Some customers began reporting issues with the network on Wednesday night.

The company has apologised.

"Three is currently experiencing technical difficulties with our service across voice, text and data, which means that some customers will be experiencing an intermittent service," the company said in a statement.

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"Our engineers are working on the issue now to fix the problem as soon as possible. We are sorry for the inconvenience caused to our customers."

As well as its mobile network, Three's website was also unavailable on Thursday morning, instead displaying a message which said it was down for "essential maintenance".

According to online service monitoring website DownDetector, the issues with Three began at around 11pm on Wednesday.

The majority of users who flagged the issue with DownDetector cited problems with mobile internet.

The firm posted a ststement on its Twitter feed yesterday morning: “We’re currently experiencing technical difficulties with voice, text and data, meaning some of you will be experiencing intermittent service. Please accept our apologies, we’re sorting this out right now.”

The incident came on the day O2 began the rollout of its next-generation 5G network.