Metro bosses say passengers can use service 'as normal' as Nexus takes on extra cleaners during coronavirus outbreak

Metro operator Nexus has brought in extra cleaners to make sure trains and stations are disinfected and cleaned constantly during the coronavirus pandemic.

Train services will continue to run as normal until further notice, Nexus said in a statement on Monday, March 16, as cases of Covid-19 continue to rise across the UK.

It said: “At the moment there are no advised changes to Metro operations; if services are affected in future because Nexus employees are unable to come to work we will use our website and social media to advise passengers and employers.”

Huw Lewis, Customer Services Director at Nexus, added: “Passengers can continue to use Metro as normal if they need to get around Tyne and Wear.

Metro bosses reassure passengers they can use the service "with confidence".


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“We are following the advice issued by Public Health England, and we have taken on extra cleaners and increased cleaning of key points around Metro to help reduce the spread of coronavirus.”

At the start of March, Nexus announced that new cleaning regimes had been introduced, focusing on hand rails, train poles and ticket machine screens touched more frequently by passengers and they have confirmed that this remains in place.

They are also urging customers to follow Government advice and to stay at home if they have a high temperature or a new and continuous cough – even if it is mild.

On Friday, March 13, Metro said it was “business as usual” after customers reported a “distinct reduction in passengers” during peak times, which could suggest more people are using alternative methods of transport or working remotely.