A transport company has apologised after a driver left a good Samaritan stranded after she helped a poorly pensioner off the bus.
Margaret Curry had been out shopping with her friend, George Pattison, 76, who she cares for, on Saturday, when he became unwell.
She got of the bus to help us and the driver said he’d wait but he didn’t and I felt so guilty about it.Margaret Curry
The pair decided to return to their home in Swallowtail Court in Simonside, South Shields, and caught the No 18 Stagecoach bus at Boldon Lane at 5pm.
However, when they came to alight at nearby Green Lane, Miss Curry was struggling with their bags and two passengers came to their aid.
Miss Curry said the woman asked the bus driver if he’d wait as she escorted the pair to their bungalow next to the bus stop. But instead he pulled away – with the woman’s bags still on board.
The 63-year-old said: “The young lady said she’d walk us to our bungalow, which isn’t far from the bus stop, and asked the bus driver if he’d wait for her and he said he would.
“But as she walked us to our bungalow, the driver pulled away and all her bags were still on the bus. I felt awful. She got off the bus to help us and the driver said he’d wait but he didn’t and I felt so guilty about it.”
Miss Curry added: “I felt like I had to speak up about it. Not all, but some, of the bus drivers don’t treat the elderly very well at all.
“That lady got off the bus to help me and the driver just left her there – it’s disgusting.”
A spokeswoman for Stagecoach North East said an investigation is now being carried out.
She said: “A member of our depot staff took a call and arranged for a bus to meet a female customer to return lost property. The customer called a second time to make a complaint and advised the depot that she was reporting the incident to the local newspaper but, unfortunately, didn’t leave her details. We are sorry that the customer is unhappy and hope that Mr Pattinson is feeling better.
“We have started an investigation and would appreciate the customer getting in touch again with our Stagecoach customer services team.”