Care home praised in residents' survey scheme

Bedewell Grange Care Home in Hebburn, was given an overall performance rating (OPR) score of 874 out of 1,000, an increase of 45 points from last year’s score.

Following a pilot scheme in 2015 the Family and Friends’ survey is now in its second year and part of the wider Your Care Rating, the country’s largest and most authoritative survey of care home residents.

The nationwide survey has given care home residents a voice for the past six years, putting their care at the heart of understanding more about how well care homes perform.

The 2017-18 Family and Friends’ survey saw 48 per cent of families and friends across 686 homes taking part.

Each care home was given Overall Performance Rating based on feedback from families and friends, and ‘theme scores’ across four statistically derived themes; Staff and Care, Home Comforts, Choice and Having a Say, and Quality of Life.

Family and friends of Bedewell Grange gave the home a rating of 877 for ‘Choice and Having a Say’, and rated the standard of care for ‘Quality of Life’ with a score of 908.

General manager Tina Austin said: “It’s great that the families and friends of residents value the care they receive at Bedewell Grange.

“Most of our scores across the four themes are really positive, which shows that life for our residents is happy and fulfilling.”

“While we’re really pleased with our scores, we obviously want to get even better and the survey helps us do that by giving us direct feedback.”