Getaways booked through Facebook page South Shields Day Trips suspended

All trips booked through the South Shields Day Trips Facebook page have been cancelled.
All trips booked through the South Shields Day Trips Facebook page have been cancelled.

Police have received more than 200 complaints about a problem-hit Facebook travel agents after a trip to Disneyland was cancelled at the last minute.

Now, all trips booked through the South Shields Day Trips Facebook page have been suspended, police have confirmed.

The online business has also suspended its operations pending the outcome of a police investigation.

A 24-year-old woman has been arrested on suspicion of fraud and bailed pending further inquiries.

Detective Inspector Paul Stewart, who is leading the investigation, said: “Northumbria Police has taken over 200 complaints in relation to this Facebook page.

“Every customer who has come forward to us will be seen by officers and a statement taken in due course.

“We understand people’s disappointment and frustration at this. I would please ask for people’s patience – officers will be in touch but this understandably may take time due to the volume of complaints we’ve received.

“I would once again urge anyone with information or who believes they are a victim of this potential fraud to come forward so we can also investigate their case.”

The police probe was launched on Friday after dozens of people were left out of pocket after a Disneyland Paris trip booked through the page was cancelled at the last minute.

Stunned customers said they paid thousands of pounds for the four-day trip.

A large group was due to leave on Saturday and travel by coach and ferry to the popular family resort.

But holidaymakers were left stranded after a message was posted on the Facebook page on Thursday saying the business was waiting to hear back from the hotel over why no record of the bookings could be found.

The following day, a post announced the firm had been advised to cancel the trip.

A community page for victims of the cancelled trip was also set up on Facebook.

South Shields Day Trips Victims has since gathered just under 1,500 ‘likes’.

People have taken to the page to share ideas for cheap activities and trips for families to make the most of during the school holidays.

South Tyneside Council also received complaints.

A spokesperson for South Tyneside Council said: “We have received a number of complaints from residents since this matter came to light on Friday and will be helping police with their investigation. We would urge people who have made bookings through this company to seek consumer advice by calling the Citizens’ Advice Consumer Service in the first instance on 0345 404 0506.”

People can contact police on 101 ext 69191 quoting reference number 628 24/07/15.