Victims are happy with police service

Police stock pix.Picture Richard Ponter 134127f
Police stock pix.Picture Richard Ponter 134127f

Victims in Northumbria are the most satisfied in the country when it comes how they were dealt with by police - new figures show.

The User Satisfaction Survey, of 12 months ending March 2015, has found 92.2 per cent of victims were pleased with the service they received.

This places Northumbria Police as the number one force in the country for victim service.

A crime survey for England and Wales data for 12 months ending December 2014 found the force has remained one of the country’s leading forces for victim satisfaction.

The quarterly crime statistics also revealed crime was on the rise with an increase in 29 forces - Northumbria’s increase was four per cent.

Chief Constable Steve Ashman said: “Year on year we are seeing broadly similar numbers of crime related incidents being reported to us. The percentage of these that are then recorded as crimes is increasing.

“Taken with a real drive to increase reporting of certain crimes such as sexual offences has led to an increase in overall recorded crime.

“There have been increases in some categories, and we hope this means victims are feeling even more encouraged to come forward and report crimes to us.

Northumbria Police and Crime Commissioner Vera Baird said: “To be told we are offering victims of crime the best policing service in the country is something to be immensely proud of. Putting victims first is at the centre of everything we do when providing a police service and it’s vitally important for securing the right criminal justice outcomes and improving victim satisfaction.

“The increase in recorded crime will be to some extent due to improvements in recording practice but we are proud of the increase where it shows traditionally under reported and hidden crimes such as sexual exploitation are now being reported because that shows we have built confidence that police will deal with these crimes well.

“The figures show increases in reported violence against the person which is of clear concern. However reports of sexual offences have shown a large increase, and we are pleased about that. Every organisation working with those victims tell us that a fraction of them are willing to report and yet our numbers of such people reporting are going up strongly

“We have a higher charge and caution rate than the national average, victims should feel assured that appropriate action will be taken.”