Metro bosses promise ‘unacceptable’ service will improve

Delays on Tyne and Wear Metro service. South Shields Station
Delays on Tyne and Wear Metro service. South Shields Station

SOUTH Shields MP Emma Lewell-Buck has received an assurance from a transport boss that the failing Metro system will improve in the coming months.

The MP took constituents’ complaints about poor Metro service straight to the top yesterday at a meeting with Nexus’ director of Rail and Infrastructure, Raymond Johnstone.

Constituents in South Shields have been increasingly frustrated by disrupted journeys caused by faulty trains and power failures.

Mr Johnstone agreed that the delays passengers were experiencing were unacceptable and said that managerial changes had taken place at DBTW, the company which operates Metro on behalf of Nexus.

This includes an overhaul of Metro carriage doors to prevent fewer trains having to be removed from service due to door faults, a programme that will be completed later in the year.

Speaking after the meeting, Mrs Lewell-Buck said: “People in Shields need public transport they can rely on, but the current state of the Metro is unacceptable.

“I was given strong assurances that services will improve in the coming months, and I will be watching closely to make sure that promise is delivered.”

Mr Johnstone said: “Customers can be assured that a great deal of work is going on behind the scenes to improve the reliability of Metro services.

“We are working with our operator, DBTW, to get the punctuality rates back to where they should be.”

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