Pilot project to improve health and social care services

A PIONEERING health and social care services project is being piloted in Hebburn in a bid to improve the experience of service users.

A neighbourhood team, made up of district nurses and community matrons from South Tyneside NHS Foundation Trust and South Tyneside Council’s social workers and occupational therapists, has been set up to improve the way services are delivered, linking in with GP practices.

The new team, based in one office, also includes a member of staff from Blissability – which provides advice and support for people with a physical disability.

The team is already delivering health and social care services to patients registered with three Hebburn GP practices – The Park, The Glen and Ellison View.

It has been established by South Tyneside Council, NHS South Tyneside Clinical Commissioning Group, South Tyneside NHS Foundation Trust and voluntary organisations.

Coun Mary Butler, lead member for adult social care and support services at South Tyneside Council, said: “The focus of the work is to improve how services are delivered and make sure they work together to enhance experiences for both service users and their carers.”

South Tyneside NHS Foundation Trust’s chief operating officer Steve Williamson said: “We are delighted to be involved in this groundbreaking approach. By working together in this co-ordinated way, we can provide them with the right care and support at the right time and in the right place for them.”

South Tyneside is one of 14 sites across the country selected to develop integrated health and social care services.

Self-care is at its heart and will enable people to manage their own conditions and create a pathway of care focused on the needs of patients and families. The team was launched earlier this month.

NHS South Tyneside Clinical Commissioning Group’s clinical director, Dr Jon Tose, said: “Staff have already noticed the benefits of working together and sharing information, and this is already resulting in patients receiving the care and services they need in a faster, more co-ordinated way.”

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