Report rates South Tyneside GP surgery as ‘Good’

The Medical Centre. Copyright Google Images.
The Medical Centre. Copyright Google Images.

A South Tyneside doctor’s surgery has been rated as ‘good’ after an inspection by health watchdogs.

The Medical Centre in Wear Street, Jarrow, was visited by inspectors from the Care Quality Commission (CQC), last month.

Patients should expect high quality care from GPs.

Prof Steve Field

They found overall the practice was good at providing “caring, effective, responsive and well-led services”.

A report into the running of the practice also found 78 per cent of patients were able to get an appointment when they wanted – above the national average of 73 per cent.

The practice provides services to around 5,850 patients from two locations – The Medical Centre in Jarrow and Horsley Hill Road in South Shields.

Both practices were visited as part of the inspection.

The practice serves patients of all ages. During the visit, inspectors found patients were treated with ‘compassion, dignity and respect’.

The report also found 93 per cent of patients were happy with the care received and 92 per cent had confidence and trust in their GP and nurse – the national average is 93 per cent and 86 per cent respectively.

The overall rating for the surgery is good, however, the practice has been advised to improve on ensuring staff continue to receive effective training relevant to their role including fire safety and the to review the business continuity plan to ensure it reflects current arrangements.

Professor Steve Field, chief inspector of general practice at the CQC, said: “We know that the vast majority of England’s GPs are providing a service which is safe, effective, caring, responsive and well led. If that is what we find on inspection, we give it a rating of ‘good’, and I congratulate the GPs and staff in these practices.

“Patients should be able to expect high quality and consistent care from every GP practice.

“Where we have required improvement, we will expect the practice to take the necessary steps to address the issue, and we will return at a later date to check that those improvements have been 
made.”