A nursing home in South Tyneside has been placed into special measures by a healthcare watchdog.
The Care Quality Commission has rated Deneside Court in Jarrow as inadequate in a report by inspectors who visited the home earlier this year.
Bosses at the home say the report is outdated and a number of issues flagged up in the report have since been addressed.
They say they are now awaiting a new report - due to be published soon - which they say will show the improvements made following a more recent inspection carried out in April.
A spokesperson for Careline Lifestyles said: “Last year we did have some issues at Deneside Court which led to a very poor inspection report from CQC.
“The inspection this report refers to was from a follow up CQC inspection at the start of this year and, although it did show an improvement from the previous inspection it is now old news.
“We were inspected again at the end of April and that report shows the scale and scope of the improvements we have made at Deneside Court which reflects the quality of care in the home.”
In January and February, inspectors found that for safety and being well-led, the home was inadequate.
For effectiveness and responsiveness, it required improvement. For caring it was rated as good.
Overall the service was rated as inadequate.
Deneside Court provides residential and nursing care support to adults with brain injuries, mental health needs, neurological, learning or physical disabilities.
It also has a spa-hydrotherapy pool, sensory rooms, gym equipment and other facilities to enable people to develop their daily living skills.
Debbie Westhead, deputy chief inspector of adult social care in the North, said: “Services in special measures will be kept under review and, if we have not taken immediate action to propose to cancel the provider’s registration the service will be inspected again within six months.
“The expectation is that providers found to have been providing inadequate care should have made significant improvements within this timeframe.
“We have been working with local commissioners to ensure that people receiving services from Deneside Court, are not at undue risk.
“If not enough improvement is made within this timeframe, we will consider what further action we will need to take in line with our enforcement procedures.”