A woman has hit out at council bosses over the length of time it took to repair a leak.
Judith Bell has had to put up with a leaking window at her home in Hedgeley Road, Hebburn, for weeks, despite explaining to South Tyneside Homes (STH) that every time it rained, water was coming in.
I am so grateful to the Gazette for helping out.Pauline Bell
She was told that it was a non-emergency issue.
However during Tuesday’s downpour, her mum Pauline Bell, was left mopping up the mess while her daughter, a nurse, went to work and, out of desperation, she rang the Gazette to help out.
Pauline said: “It’s cascading in and running down the windowsill.
“It’s been like this for a few weeks now, but it’s continued to get worse.
“My daughter works full time and pays full rent, yet having water pouring in her house like this is classed as a non-emergency.
“At this rate damp is going to set in and the carpets are going to be ruined.”
After the Gazette contacted STH, a worker was sent out to the house later that morning. It was then discovered the water was pouring in due to broken guttering above the window.
A spokesman for STH said: “Following Ms Bell’s call on Tuesday, this matter was immediately highlighted as an emergency.
“An inspection of the property has been completed, which found that the leak is due to broken guttering and not a leaking window.
“We arranged for someone to attend the property to review the damage and make repairs as a matter of urgency.”
Pauline said: “I am so grateful to the Gazette for helping out.
“If they hadn’t made the phone call on our behalf we’d have still been waiting until next week before someone came out, and goodness knows how much more damage would have occurred had it continued to rain.”