Letter of the week: A sensible way to keep South Tyneside Metro users on track

After yet another let-down on the Metro a few weeks ago, I managed to get on the No. 27 bus from Station Road, Hebburn to Newcastle, in  a brave attempt to get to work in the centre of Newcastle.

Thursday, 20th December 2018, 3:55 pm
Updated Thursday, 20th December 2018, 3:58 pm
Our writer suggests how transport bosses can reduce aggravation for passengers when Metros are delayed.

At that time the bus driver was completely unaware that the Metros were out of action and was unsure whether or not he could accept Metro tickets and passes.

A quick call to his control room confirmed that he could not.

This resulted in the bus driver having to explain this fact to every disgruntled Metro passenger (and there were a lot), who tried to get on his bus which made the already long journey interminable.

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Related content: Late evening Christmas Eve and New Year's Eve Metro timetable revealedSome people just did not have any cash on them, wrongly assuming that if they pay more than £600 for a Metro pass, and the Metro, for whatever reason, lets them down then the next available service bus would accept them and get them to their destination free of charge.

Why don’t the bus companies and the Metro owners, prior to any more Metro failures (so they had better be quick), get their act together and allow all Metro passengers, onto whatever service buses are available at the time of the failure and agree that Nexus will reimburse the bus company for however many Metro passengers the bus picks up.

Related content: Major fault paralyses entire Metro networkThis would save the bus driver from having such a hard time every time this happens?

I am sure Metro passengers would appreciate knowing in advance that the bus driver will accept their Metro ticket without any further aggravation.

Trish Wilson

Last week's Letter of the week: The killing of South Shields's King Street