Metro urges customers to stay safe this Christmas with Respect the Edge rail campaign

The Tyne and Wear Metro has given its backing to a national campaign promoting customer safety on station platforms in the run-up to Christmas.

By The Newsroom
Friday, 14th December 2018, 10:19 am
Updated Friday, 14th December 2018, 10:27 am
Metro Services Director Chris Carson and two members of Metro Customer Services staff.
Metro Services Director Chris Carson and two members of Metro Customer Services staff.

Nexus, owner and manager of Metro, is supporting the Rail Safety and Standards Board’s (RSSB) Respect the Edge campaign – which encourages passengers to be aware of safety when getting on and off trains.

The Metro system gets busier as Christmas draws closer, with more passengers using extra services, prompting Metro to highlight slips, trips and other accidents like getting caught in the doors.

Metro is asking passengers to Respect the Edge.

Extra staff will take their place on the system's busiest Metro platforms to ensure safe boarding, while station posters, social media posts on official Twitter account @My_Metro and special recorded announcements over the public tannoy system are all being used to promote the campaign.

Chris Carson, Metro Services Director, said: “Metro will be far busier in the build-up to Christmas, with more shoppers and party-goers using our services, and we want to ensure customers stay safe when they’re on our platforms.

“Rail remains one of the safest modes of travel in the country, but we are never complacent and are active in tackling issues when it comes to safety, which is why Metro is supporting the Respect the Edge campaign."

Mr Carson added that Metro wants to raise awareness of the risks, and change customer behaviour to reduce the number of accidents.

Metro is asking passengers to Respect the Edge by:

*Keeping away from the edge of the train platform, regardless of whether there is a train arriving or not

*Standing behind the yellow line and paying attention to platform markings and station announcements

*Not rushing to board a train when the door alarm is sounding – this means the doors are closing; once they are closed they do not reopen and you could become trapped.