MP demands answers after Metro delays cause misery for passengers

Delays on Tyne and Wear Metro service. South Shields Station
Delays on Tyne and Wear Metro service. South Shields Station

SOUTH Shields MP Emma Lewell-Buck has organised an urgent meeting with a transport boss over concerns at the recent problems on the Metro system.

Passengers faced long delays and painful waits for replacement buses on Friday after a broken-down train blocked the line at Felling.

South Shields MP Emma Lewell-Buck.

South Shields MP Emma Lewell-Buck.

Trains were suspended between Heworth and Gateshead Stadium during morning rush hour, then off from Brockley Whins to Gateshead Stadium in the afternoon.

The incident is the latest in a series of Metro problems, including services being brought to a standstill by power cuts.

Mrs Lewell-Buck says she has received a number of complaints from constituents who have been affected by repeated service disruptions. Next week she will be seeking answers at a meeting with Nexus’ transport operations director Tobyn Hughes.

She said: “People need public transport they can rely on, but at the moment the Metro’s performance isn’t good enough.

“When people are complaining of delays nearly every day something has to be done, and that’s why I have asked for an urgent meeting to get to the bottom of these issues.”

Mr Hughes said: “We are working hard with our operator, DBTW, to improve the reliability of the Metro service.

“Metro punctuality has been steadily been improving over the last three months, but I would be the first to say that we have some way to go in order to get Metro services up to the high standards that we set.”