Metro passengers leave heartwarming thank you notes for 'heroic' transport workers

Metro passengers have been leaving heartwarming messages for ‘heroic’ workers who are keeping trains running during coronavirus lockdown.

By Sarah Sinclair
Tuesday, 7th April 2020, 11:18 am
Updated Tuesday, 7th April 2020, 3:55 pm

A touching thank you note addressed to transport workers was found on board a train at South Shields Interchange.

It said: “Thanks for Metro staff for working hard in this situation. We appreciate you. We love you all.”

Metro staff found an anonymous thank you note on a train at South Shields.

It came days after seven year-old Kasie Williams from South Shields left her own letter of thanks for staff.

Kasie’s letter read: "To Metro workers, I am called Kasie Leigh Williams I am seven.

"I really want to say thank you for still working hard in this bad times.

"If you didn't come to work me mum and I couldn't of got any food and supplies in.

The anonymous thank you note.

"So thank you all you are fantastic!"

Kasie was travelling on the Metro with mum, Louise Ballantyne on Wednesday, March 18, prior to the lockdown, when she left the note behind the driver’s cabin.

The Holy Trinity Church of England school pupil said she just wanted to let staff know “what a good job they are doing”.

Kasie Williams with her thank you note on the Metro.

“I am so proud of her, we have been overwhelmed with the response,” said Louise of Honeysuckle Avenue.

“Everyone says this about their children but she is such a thoughtful and considerate girl.”

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Nexus, which runs Tyne and Wear Metro, said the notes were great for the morale of frontline staff.

Customer services director, Huw Lewis commented: “The whole Metro team are doing an heroic job keeping trains moving for key workers and people who need to make essential journeys to shop for food. This letter is so heartfelt and inspiring, it really brings home what an important role they have to play at this difficult time.

"We have a small army of engineers, controllers, train crew, customer service advisors and cleaners at work night and day.

“These letters are a precious thing for us to share and I can't say thank you enough to the people who have taken the taking the time - and had the thoughtfulness - to write.”

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