South Shields care home rated as 'good' by health watchdog year on from being told to improve

Haven Court on McAnany Avenue was told it required improvement by the Care Quality Commission (CQC) after an unannounced inspection in September 2019.

Located on the South Tyneside District Hospital site, the care home specialises in residential and nursing care, dementia care and re-enablement.

A report published in December 2019 highlighted how the home needed to improve in areas of effectiveness, responsiveness and leadership.

But now the service, which is run by South Tyneside and Sunderland NHS Foundation Trust, has been rated as ‘good’ overall following its latest CQC inspection which took place in September 2020.

A report published on Friday, December 11, praised the efforts of staff to improve overall performance since the CQC last visited Haven Court a year ago.

The CQC rated Haven Court as ‘good’ overall and ‘good’ for being well-led, responsive and effective, with inspectors also assured that services were safe.

CQC inspectors said that the service was consistently well managed with positive leadership and a culture which promoted high-quality, person-centred care.

Staff were praised for providing care which was unique and inclusive to each individual person.

Inspectors commented that residents were supported to have maximum choice and control of their lives with staff who supported them in the least restrictive way possible.

CQC inspectors were assured of the robust response during the Covid-19 pandemic and the measures in place to prevent the spread of the virus and protect patients and staff.

Melanie Johnson, Director of Care Quality and Safety at Haven Court, said: “I am incredibly proud of our team at Haven Court who have gone above and beyond during the most difficult of years to improve care whilst also managing a global health pandemic.

“Today’s CQC result really is testament to their hard work and dedication to provide outstanding care to our residents.

"I would like to thank each and every colleague for everything they do, day-in, day-out, to make Haven Court the fantastic place it is.

“As always, we still want to improve even further in the years ahead and will continue to look at where we can do better as we strive to achieve the highest possible quality and standards of care.”

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