Residents’ praise for Jarrow care home

PRAISED ... care home manager Maureen Kane with resident Marion McDougal.
PRAISED ... care home manager Maureen Kane with resident Marion McDougal.

A CARE home in South Tyneside has been praised by its residents in a national survey.

Palmersdene, in Jarrow, performed above the national average in the Your Care Rating survey.

Residents of the Anchor-run home, in Grange Road, Jarrow, gave it a score of 875 out of 1,000, compared to the national average of 872.

Palmersdene manager, Maureen Kane, said: “It’s great our residents value the care they receive here. Most of our scores across the four themes are really positive, which shows that life for our residents is happy and fulfilling.

“While we’re really pleased with our scores, we obviously want to get even better and the survey helps us do that by giving us direct resident feedback. Families can also see at a glance which care homes are committed to raising standards. Every care home resident should be able to speak up about their care and this is what the Your Care Rating survey does – it gives them a voice.”

Resident Marion McDougal, 76, who has lived at Palmersdene for eight years, said: “I like living here because the staff are very caring and there are lots of meaningful activities organised for us. My favourite activities are exercising to music and going out with the staff shopping.”

Now in its third year, the survey gives residents a voice, putting their care at the heart of understanding more about how well care homes perform.

More than 21,000 residents in 1,034 care homes across the UK took part.

Each care home was given an overall score based on resident feedback across four themes of staff and care, home comforts, choice and having a say, and quality of life.

Palmersdene residents said their home was a safe and secure place and that they can have visitors when they want to.

Results for all care homes that were surveyed can be found at www.yourcarerating.org

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