A South Tyneside MP is to hold crunch talks after beleaguered rail passengers kicked off the new year with fresh Metro misery.
Hundreds of fed-up commuters were hit by delays yesterday morning – on a busy first day back at work for many after the festive break – as a technical failure sparked hold-ups across the Metro rail network.
South Shields MP Emma Lewell-Buck, who has led calls for the Tyne and Wear Metro to be overhauled, says the service is “totally unacceptable”.
Delays on Metro routes across the borough were caused by a points failure in the Metro train depot in South Gosforth, which stopped trains getting out onto the system – affecting the St James to South Shields line.
Travellers to South Shields were also delayed when a passenger fell ill on a train at Haymarket during a frustrating morning – halting the service for more than 20 minutes until an ambulance arrived.
Mrs Lewell-Buck said: “The service people are receiving from the Metro remains totally unacceptable. It is time that some serious decisions were made about the future of Metro operator DB Regio’s contract with Nexus.
It is time some serious decisions were made about the future of DB Regio’s contract with Nexus.Emma Lewell-Buck MP
“I have raised this issue in Parliament and I am in the process of arranging a meeting with the Government minister responsible to explore options.“
A Nexus spokesman said: “We are sorry for the delays which occurred on Monday morning. This was due to a cable fault on a Nexus-managed part of the system and also because a passenger required medical attention on board a train.
“It was not the fault of the operator.”