A mum says she was forced to beg airport staff for milk and water for her twin babies when they were left stranded on holiday for almost 24 hours.
Kayley Morton had been on her way home to South Shields from a family break in Fuerteventura when the nightmare journey began last week.
The 27-year-old, was travelling with husband Craig, 28, and 17-month old twins Maisy and Mila.
Accompanying them on the 11-day break in the Canary Islands were Kayley’s parents Lesley, 58, and Trace Bulman, 54.
The group were picked up from their hotel at 7.15pm on September 18, expecting to fly at 9.25pm
However, on arriving at check-in, a Jet2 worker informed them that there was a delay.
I was begging for water, crying for my children and asking for food and blanketsKayley Morton
Mortgage processor Kayley said: “She didn’t know how long or why.”
By midnight, the family were told their flight was cancelled and they had to collect all their suitcases.
“Myself and my family and over 200 passengers, including children and three disabled passengers in wheelchairs, were then told we had to wait in the airport as Jet2 were getting us a hotel.
“At 2am I asked if I could have some food and water as the vending machine wouldn’t take my money and the airport shuts at midnight and nothing was open.
“Then we were told we were not going to a hotel and that we had to sleep in the airport because they didn’t know when we could fly home.
“I was disgusted. I didn’t want to sleep in an airport with my kids and cases with the doors open. We didn’t feel safe.
“By this time I was begging for water, crying for my children and asking for food and blankets.
“They gave us 20 Euros per adult in a voucher that we could only spend in Costa Coffee, but when I asked for nappies, milk and food for my children, we were told because they didn’t pay anything for the holidays they would get nothing.
“Myself and all the other passengers pulled together as some had milk and some had nappies and we all shared these essentials for our children.
“We had no sleep whatsoever – they didn’t even give us blankets or pillows.
“After a sleepless night worrying, we were given a 10 Euro breakfast voucher, but again nothing for children. In the end we were given three nappies to share across all the babies.
“My twins were screaming – they were so hot and very tired. I started to feel like it was my fault – I felt so powerless.”
The family were eventually put on a flight which took off at 5.50pm on September 19, landing at Newcastle at shortly before 10pm.
“It was an absolute nightmare. I was so upset for my twins – they shouldn’t have been put through that,” added Kayley. “It’s not about compensation – I just never, ever want this to happen again.”
A Jet2 spokesman said: “Due to an incident involving another airline at Fuerteventura Airport last Monday, the runway was closed for several hours, causing major disruption to all airlines flying to and from Fuerteventura.
“As a result, our scheduled LS522 flight to Newcastle was unable to depart.
“Despite our best efforts, we were unable to source suitable accommodation at such short notice, however we took our customers to a hotel for lunch before their flight departed on Tuesday.
“We apologise to all affected customers for any inconvenience caused by these extraordinary circumstances, which were completely beyond our control.”