A Bank Holiday trip to the tip was trouble free in South Tyneside after extra staff were brought in to help cut the long queues.
Visitors to Middlefields Recycling Village in Tyne Dock, South Shields, had to wait just a few minutes before getting a space next to the dumpsters yesterday.
There wasn’t more than four cars in front of me and the three lads came out and helped me with what I had and I can’t praise them enough.Sarah-Jane Hart
The swift service comes after bosses at South Tyneside Council drafted in additional workers to help people avoid sitting in a jam after the service came under fire. They have also introduced a priority scheme for people with small amounts of watste to be recycled.
The move - on the busiest weekend of the summer - came after residents complained of having to wait up to 45 minutes at the centre - with people calling for action.
Steve Dickinson, a 50-year-old bus driver of Colman Avenue, Simonside, South Shields, accused staff of queues and failing to direct drivers to available parking spaces.
He also blamed hold-ups on the council’s new policy of charging householders to pay for green recycling.
The council has said as well as extra staff, who will be brought in over coming weeks, it would be trialling a new operating system.
It has also asked people to separate their waste to help speed up their visit and has said it will continue to monitor the situation to help deal with demand.
This includes a fast-track method for those wishing to dispose of just a small amount of waste, with he move confirmed in the run up to the last bank holiday before Christmas.
The council admitted some bays have been under-used and promised that staff would be more helpful by directing drivers to available spaces in the lay-by next to the skips.
Sarah-Jane Hart, 39, from Simonside was among those to make visits to the site over the weekend.
“I was here yesterday five times and every single time I got through,” she said.
“It was much better than before and obviously the lads helped me and they were really good.
“Christmas time is busier and it was backed right back, but you don’t expect anything else.
“There wasn’t more than four cars in front of me and the three lads came out and helped me with what I had and I can’t praise them enough.”
John Payne, 75, from Bluebell Way in South Shields, also visited the facility.
He said: “There’s no problem.
“I appreciate it can be busy and I only come from time to time and to be honest I’ve never had any problems.
“I read what the man had to say in the paper and I see what he means, but I don’t think it’s bad and I don’t mind if there’s a wait.”