Advice for FlyBe passengers: What to do if you're affected by airline's collapse

Flybe, the largest regional airline in Europe, has gone bust.

The flight departure boards showing cancelled flights as Flybe, Europe's biggest regional airline collapsed into administration. PA Photo.
The flight departure boards showing cancelled flights as Flybe, Europe's biggest regional airline collapsed into administration. PA Photo.

Administrators confirmed in the early hours of today, Thursday, March 5, the firm had collapsed and had ceased to trade with immediate effect after talks to find a deal failed to come up with an agreement.

What does the company's closure mean for travellers?

How many people are affected by the collapse?

Flybe carried about eight million passengers a year between 71 airports across the UK and Europe.

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The collapse could leave thousands of people stranded across the UK and Europe.

The company also has around 2,000 staff who have lost their jobs.

What happens to customers already on holiday?

When previous airlines such as Monarch Airlines and Thomas Cook collapsed, the Civil Aviation Authority was ordered by the Department for Transport to launch a major repatriation operation to fly them home.

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It is not yet clear whether the Government will order a widespread repatriation of stranded passengers.

Who would pay for this?

When Monarch Airlines went bust in October 2017, the Government spent £60 million hiring planes to get passengers home while bringing back Thomas Cook passengers has been estimated to have cost even more.

Will travellers get a refund?

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Some travel insurance companies will cover cancelled flights if they are the result of an airline collapse, but not all policies provide this coverage.

Holidaymakers can apply to their credit or debit card provider to be reimbursed.

Flights bought directly from airlines such as Flybe are not generally Atol protected but those bought through a separate travel company may be covered.

What is the Atol scheme?

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Atol provides protection to holidaymakers when travel firms collapse.

What type of bookings are protected?

The scheme protects most trips booked as a package, such as flights and accommodation, or flights and car hire. It also applies to some flight-only bookings, particularly when the tickets are not received immediately.

What protection does it offer?

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If a business collapses while you are on holiday, the scheme will make sure you can finish your holiday and return home.

Customers who have not yet left home will be given a refund or replacement holiday.