Metro increases staff numbers on trains and at stations to help tackle troublemakers and improve journeys for passengers

Metro bosses are moving more frontline teams onto stations and trains in a bid to tackle antisocial behaviour and fare evasion, and improve the experience for passengers.

Thursday, 4th November 2021, 12:13 pm
More front line staff will now be on hand to assist customers.

Metro operator Nexus has increased frontline teams to care for customers and provide ‘a fresh new look’ in response to record numbers of customers using services.

The changes mean more trained teams will be on duty, particularly in the evenings when customers say they want to see staff most.

Metro’s Customer Service Advisors also have new colour-coded uniforms. Customer support teams will wear blue jackets to provide a mobile presence, while concourse teams will wear a new red berry-coloured uniform at busy stations to offer advice and help customers at ticket machines and when passing through gates.

Sign up to our daily newsletter

The i newsletter cut through the noise

Teams in new uniforms will be around stations and on trains.

Nexus says the shake-up will ‘free up’ more resources to tackle antisocial behaviour and fare evasion as ticket gates will be in use across the entire operational day as it is rolled out in run up to Christmas and the new year.

Read More

Read More
Heart patient Chanel's family bids to make it a happy Christmas for youngsters

Metro Operations Director, John Alexander, said: “Our customers said they wanted to see more staff on duty across the Metro network and we are delivering that. We now have more people than ever before working in frontline roles.

“The changes we are making allow us to put more staff at stations and on trains, right across the day and night, to provide customer support and deal more effectively with issues of fare evasion and anti-social behaviour. It means we have staff at stations for longer, with ticket gates in use over the entire operational day.”

There will be an increase in customer support teams patrolling on board trains and more frequently at outlying stations which are unstaffed.

These employees will also have new equipment to support them in these roles, including body-worn CCTV cameras and new two-way radios and will work with police and other stakeholders to educate youths about safety and travelling responsibly.

Val Dejong, Customer Services Manager said: “It’s fantastic news that we are getting more visibility of staff on the Metro. The public will be getting to see us a lot more. We will be out there during the day and in the evenings.”

Support our journalism and subscribe to this website to enjoy unlimited access to news, sport, retro, daily puzzles and more online.

With a digital subscription, you can read more than five articles, see fewer ads, enjoy faster load times, and get access to exclusive newsletters.

Click ‘Subscribe’ in the menu to find out more and sign up.