SOUTH Shields MP Emma Lewell-Buck has written to the Government’s transport minister expressing fresh concerns over the performance of the Tyne and Wear Metro system.
Earlier this year, the MP met with Nexus’s director of rail and infrastructure, Raymond Johnstone, to pass on complaints from her constituents over disrupted journeys caused by faulty trains, power failures and leaves on the line.
The public funds the Metro and they expect a reliable service in return, but it’s obvious that they are not getting value for money right now.Emma Lewell-Buck
Mr Johnstone agreed that the delays passengers experienced were “unacceptable”, and said a new management team had been brought in to get the service back on track.
Now, after fresh concerns were raised to Mrs Lewell-Buck over delays across the network, she has written to transport secretary Patrick McLoughlin.
She said: “The public funds the Metro and they expect a reliable service in return, but it’s obvious that they are not getting value for money right now.
Services are unreliable, customer service is poor. Nexus promised improvements when I met with them in February, but for many passengers those changes aren’t happening fast enough.
“I think this needs to be on the Government’s agenda, so I have written to the transport secretary and will be working with the other MPs whose constituents are affected to raise this in Parliament.”
Managing director of Nexus, Tobyn Hughes, said: “Nexus and our operations contractor, DB Regio, are working hard to make improvements to Metro train performance, reliability, customer services and communications.
“Punctuality has improved since the winter months and we are building on this.
“As part of the contract we have with DB Regio, they incur a financial penalty when they fail to hit performance targets we set for them.”