A WOMAN says she had to flee her home in South Tyneside with her two young children because it was overrun by mice.
Jamie Hughes discovered she had a problem after a rodent crawled out from under her settee on September 19.
The 28-year-old has rented her upstairs flat, in Beech Street, Jarrow, from Isos Housing for the last three years and lives there with her partner, James Borsberry, 21, and children Billy Joe Abbott, nine, and Niamh Emily Borsberry, eight-months.
Miss Hughes contacted housing officers but says she was told to get to the nearest supermarket to buy something to combat the problem.
She said: “They told me that they don’t deal with pest control and that it’s in the contract, but I read through it and it didn’t say anything about it. I went to Citizen’s Advice and, when they contacted Isos, they admitted it was their fault and offered to pay for pest control.
“They’ve been three times now but it’s just not working. There are droppings all over the house and when I saw them in my daughter’s cot, that was the last straw.
“I’ve had to spend money that I put to one side for my kids’ Christmas presents and borrow £1,000 from a family member to replace the cot, the beds and the settee.
“I think I should be compensated for the money that I’ve had to spend, but they just keep saying that I accepted the flat in that condition.
She added: “We’ve been staying with James’s mum ever since. They’ve offered me £25 compensation but that’s a joke.”
A spokesman for Isos said that, although pest control is normally a tenant’s responsibility, they called a contractor for Miss Hughes as a “goodwill gesture”.
When the contractor visited in September, they found evidence of mice in the flat but, after two follow-up visits, they found no further signs.
Isos said other repairs had been carried out for Miss Hughes, such as replacing a broken window, plastering work, and roofing repairs.
He said: “As a goodwill gesture we employed the services of a pest control company to eradicate mice from the property.
“If Miss Hughes is unhappy with how we have dealt with the infestation, or any other work completed by Isos, she can use our complaints procedure. We will not consider compensation on this occasion, as we have not failed to meet our service standards.”