I can’t praise our hospital enough

South Tyneside District Hospital.
South Tyneside District Hospital.

FOLLOWING all the criticism of the NHS, both locally and nationally, I would like to share my recent experiences of South Tyneside District Hospital.

After slipping on black ice and being taken to A&E, I cannot speak highly enough of the service I was given.

Within five minutes of arrival at 10.30am, I was seen by a triage nurse who gave me pain relief and sent me for further assessments by a nurse practitioner.

From there I went to the X-ray department, where I waited less than 10 minutes.

I was told to return to the nurse practitioner who was looking out for me, as promised, and already had the result which showed a fractured shoulder.

She fitted me with a collar and cuff support, wrote a prescription for further medication, arranged a follow-up appointment with a consultant for the next day, put in place a six-week care package and brought the discharge team nurse to discuss my personal circumstances.

She, in turn, introduced me to the occupational therapist who promised to deliver the necessary aids to my home that afternoon.

I was then free to return home at 12.30pm, had the aids fitted by 3pm and met my first carer at 5pm.

I call this VIP treatment and could not fault, in any way, the system or the care and compassion shown by each and every member of staff.

They worked together as a most professional team.

Thank you, South Tyneside Hospital.

Valerie Wallbank,

By e-mail.