Jet2 has delayed the restarting of its flights - here’s when they’ll begin again

Tuesday, 9th June 2020, 12:53 pm
Updated Tuesday, 9th June 2020, 12:53 pm
The company announced on Monday 8 June that it had decided to restart its operations on 15 July 2020. (Credit: Shutterstock)

Travel company and airline, Jet2 holidays and, has delayed the restarting of its flights.

The company announced on Monday 8 June that it had decided to restart its operations on 15 July 2020.

The company initially announced the restart date as June 17. This was then delayed two weeks, until 1 July.

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What will happen to bookings prior to this date?

Unfortunately if you have a flight or holiday booked with Jet2 scheduled to depart before 15 July, this will now be cancelled.

Jet2 has warned customers not to get in touch about possible cancellations, in a statement about the decision to delay.

"Customers who were due to travel before July 15th do not need to contact us,” the company said.

“We are continuing to proactively contact customers to discuss their options, one of which is rebooking their holiday to a later date.

"For customers with a booking that is due to depart on or after July 15th, the booking is subject to our normal terms and conditions.”

Options for customers

On the travel company’s website, there are a range of options for customers to choose from if they are facing a cancellation due to their booking falling before 15 July. Those with cancelled flights can choose a later departure date without having to pay the usual rescheduling fees.

According to the Jet2 website, if you wish to reschedule your flight, you simply need to “log in to Manage My Booking, [and] click on ‘change flights’ before midnight on 14 June 2020.”

Another way to rearrange your plans with the company is to request a refund credit note which you can use to rebook at a later date. Similar to rescheduling your flight immediately, all you need to do to claim a refund credit note is log in to your account and select 'cancel flights' before midnight on June 14, 2020.

You'll then be given a refund credit note to rearrange your flights within six months of receiving the voucher.

Alternatively, if neither of those options work for you, the company will get in touch with further details.

“We're proactively contacting all affected customers in departure date order, which we think is the fairest way – please be patient with us as we do this,” Jet2 said.

Safety measures

In the statement announcing its decision to delay the recommencing of operations, the company reiterated its commitment to health and safety.

"The health and safety of our customers and colleagues is our absolute priority, and we are continuing to monitor the situation very closely,” it said.

“We are working closely with all relevant authorities, to ensure the safety and well-being of everyone enjoying our flights and holidays, and we will be introducing a range of safety measures on our aircraft and transfer vehicles.

"We are also working closely with airport, hotel and tourist board partners to ensure that appropriate health and safety measures are implemented. Further details will be announced in due course.”