Care homes told visitors and residents ‘can meet at windows and outside’

So-called “ad-hoc” visits will not be allowed as England moves into its second national lockdown on Thursday, although care homes “will be encouraged and supported to provide safe visiting opportunities”, the Department of Health and Social Care (DHSC) said.

The guidelines follow pressure from care organisations and Labour leader Sir Keir Starmer to ensure visitors are allowed to see their loved ones amid concerns about the emotional damage to residents and family members.

In its guidance, issued less than 12 hours before new lockdown measures are introduced, the DHSC cited a number of ways care homes could allow visitors, including having designated visitor pods with floor-to-ceiling screens and separate entrances.

Outdoor visits with one other person will be permitted, provided the area can be accessed by the loved one without going into the main building.

It also approved visits at windows, “where the visitor doesn’t need to come inside the care home or where the visitor remains in their car, and the resident is socially distanced”.

The guidelines come into force ahead of a bout of “chilly” weather, the Met Office said, “turning milder from the South through the weekend”.

The DHSC said it is encouraging the use of video calls between residents and family members, supported by a multimillion-pound distribution of 11,000 iPad devices to care homes.

It said plans are currently being developed to allow specific family and friends to visit care homes supported by a testing programme, although trials will not begin until later this month.

Health Secretary Matt Hancock said: “Care homes should feel empowered by this new guidance to look at safe options to allow visits to care homes that suit their residents and facilities.

“We’ve seen some really innovative solutions used to help families see each other safely, face-to-face, which has been life-changing for some.

“It is vital high-quality, compassionate care and infection control remains at the heart of every single care home to protect staff and residents’ lives, but we must allow families to reunite in the safest way possible.”

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