The 15 GP surgeries in Tyne and Wear with the most dissatisfied patients

By Sarah McCann

Health writer

Published 29th Dec 2025, 15:25 GMT

Patients across Tyne and Wear have shared how they feel about their GP surgery 🩺

The latest GP Patient Survey, produced by Ipsos on behalf of NHS England, sheds light on patients’ experiences of their GP practice across Tyne and Wear.

More than 700,000 patients in England completed the 2025 survey, which was carried out between January and March this year, and gathers information on how patients feel about their local surgery.

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Patients were asked a range of questions about their last appointment as part of the survey, including whether they felt their needs had been met. Across the country, the majority of patients said their needs had ‘definitely’ been met (57%) or had been met ‘to some extent’ (33%).

However, not every GP surgery meets the expectations of all its patients. Here we reveal the GP surgeries across Tyne and Wear where the most patients felt their needs were not met. Surgeries are ranked by the proportion of patients who said their needs had ‘not at all’ been met during their last appointment.

There were 938 survey forms sent out to patients at Newcastle Medical Centre in Newcastle upon Tyne, and the response rate was 5%. When asked if their needs were met during their last general practice appointment, 21% of patients said ‘no, not at all’.

1. Newcastle Medical Centre - Newcastle

There were 938 survey forms sent out to patients at Newcastle Medical Centre in Newcastle upon Tyne, and the response rate was 5%. When asked if their needs were met during their last general practice appointment, 21% of patients said ‘no, not at all’. | Google Maps

There were 637 survey forms sent out to patients at West Road Medical Centre in Newcastle upon Tyne, and the response rate was 18%. When asked if their needs were met during their last general practice appointment, 21% of patients said ‘no, not at all’.

2. West Road Medical Centre - Newcastle upon Tyne

There were 637 survey forms sent out to patients at West Road Medical Centre in Newcastle upon Tyne, and the response rate was 18%. When asked if their needs were met during their last general practice appointment, 21% of patients said ‘no, not at all’. | Google Maps

There were 587 survey forms sent out to patients at Riverview Health Centre in Sunderland, and the response rate was 19%. When asked if their needs were met during their last general practice appointment, 19% of patients said ‘no, not at all’.

3. Riverview Health Centre - Sunderland

There were 587 survey forms sent out to patients at Riverview Health Centre in Sunderland, and the response rate was 19%. When asked if their needs were met during their last general practice appointment, 19% of patients said ‘no, not at all’. | Google Maps

There were 378 survey forms sent out to patients at Chopwell Medical Practice, Primary Health Care Centre in Newcastle upon Tyne, and the response rate was 25%. When asked if their needs were met during their last general practice appointment, 19% of patients said ‘no, not at all’.

4. Chopwell Medical Practice, Primary Health Care Centre - Newcastle upon Tyne

There were 378 survey forms sent out to patients at Chopwell Medical Practice, Primary Health Care Centre in Newcastle upon Tyne, and the response rate was 25%. When asked if their needs were met during their last general practice appointment, 19% of patients said ‘no, not at all’. | Google Maps

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