The latest GP Patient Survey, produced by Ipsos on behalf of NHS England, sheds light on patients’ experiences of their GP practice across Tyne and Wear.
More than 700,000 patients in England completed the 2025 survey, which was carried out between January and March this year, and gathers information on how patients feel about their local surgery.
Patients were asked a range of questions about their last appointment as part of the survey, including whether they felt their needs had been met. Across the country, the majority of patients said their needs had ‘definitely’ been met (57%) or had been met ‘to some extent’ (33%).
However, not every GP surgery meets the expectations of all its patients. Here we reveal the GP surgeries across Tyne and Wear where the most patients felt their needs were not met. Surgeries are ranked by the proportion of patients who said their needs had ‘not at all’ been met during their last appointment.
9. Redhouse Medical Centre - Sunderland
There were 530 survey forms sent out to patients at Redhouse Medical Centre in Sunderland, and the response rate was 24%. When asked if their needs were met during their last general practice appointment, 15% of patients said ‘no, not at all’. | Google Maps
10. Concord Medical Practice - Washington
There were 372 survey forms sent out to patients at Concord Medical Practice in Washington, and the response rate was 32%. When asked if their needs were met during their last general practice appointment, 15% of patients said ‘no, not at all’. | Google Maps
11. Bridge View Medical Group - Sunderland
There were 373 survey forms sent out to patients at Bridge View Medical Group in Sunderland, and the response rate was 27%. When asked if their needs were met during their last general practice appointment, 15% of patients said ‘no, not at all’. | Google Maps
12. Heaton Road Surgery - Newcastle upon Tyne
There were 439 survey forms sent out to patients at Heaton Road Surgery in Newcastle upon Tyne, and the response rate was 25%. When asked if their needs were met during their last general practice appointment, 14% of patients said ‘no, not at all’. | Google Maps