Patients across Tyne and Wear have shared experiences of their GP in the latest GP Patient Survey, produced by Ipsos on behalf of NHS England.
More than 700,000 patients in England completed the 2025 survey, which was carried out between January and March last year, and gathers information on how patients feel about their local surgery.
Patients were asked a range of questions about their last appointment, including whether they felt their needs had been met. Across the country, the majority of patients said their needs had ‘definitely’ been met (57%) or had been met ‘to some extent’ (33%).
However, not every GP surgery meets the expectations of all its patients. Here we reveal the GP surgeries across Tyne and Wear where the most patients felt their needs were not met. Surgeries are ranked by the proportion of patients who said their needs had ‘not at all’ been met during their last appointment.
1. Newcastle Medical Centre - Newcastle
There were 938 survey forms sent out to patients at Newcastle Medical Centre in Newcastle upon Tyne, and the response rate was 5%. When asked if their needs were met during their last general practice appointment, 21% of patients said ‘no, not at all’. | Google Maps
2. West Road Medical Centre - Newcastle upon Tyne
There were 637 survey forms sent out to patients at West Road Medical Centre in Newcastle upon Tyne, and the response rate was 18%. When asked if their needs were met during their last general practice appointment, 21% of patients said ‘no, not at all’. | Google Maps
3. Riverview Health Centre - Sunderland
There were 587 survey forms sent out to patients at Riverview Health Centre in Sunderland, and the response rate was 19%. When asked if their needs were met during their last general practice appointment, 19% of patients said ‘no, not at all’. | Google Maps
4. Chopwell Medical Practice, Primary Health Care Centre - Newcastle upon Tyne
There were 378 survey forms sent out to patients at Chopwell Medical Practice, Primary Health Care Centre in Newcastle upon Tyne, and the response rate was 25%. When asked if their needs were met during their last general practice appointment, 19% of patients said ‘no, not at all’. | Google Maps