Tesco makes changes to online delivery service in light of coronavirus - what you need to know

Shoppers are being informed of changes brought in by Tesco in light of the coronavirus outbreak.

The supermarket giant has implemented new guidelines for online deliveries to make sure drivers and customers are kept as safe as possible.An email has been sent out to Tesco Clubcard members with new instructions customers should follow when submitting an online order.

Tesco is among the first to bring in new policies regarding online deliveries to customers who may be self-isolating due to coronavirus.

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Customers now must state in the delivery instruction box whether or not they are self-isolating so deliveries can be made as safe as possible.


New guidelines also state the company, which normally operates a ‘bagless policy’, will now leave items packed in plastic bags at customers doors.

This is because drivers will no longer be permitted to enter homes under advice given by the Government to prevent the spread of cornonavirus.

A spokesperson for Tesco said: “We have told customers that there will be buying limitations on certain products and asked customers to tell us if they are self isolating so drivers are aware.

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“They will put food into plastic bags which will be left outside the front door – this will not affect food quality.

“We are dealing with high volume of products at the moment so there might be some stock limitations and customers will be offered substitutions, if customers don’t want the substituted item they can return it to the driver.

“We will support customers as best we can during this time.”

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