Reception teams can play a big role in our experience at our GP practice, from booking appointments to inquiring about test results.
Patients across the North East have shared their views on how they feel their GP receptionists are performing in the latest GP Patient Survey, produced by Ipsos on behalf of NHS England.
More than 700,000 patients in England completed the 2025 survey, which was carried out between January and March this year, and gathers information on how patients feel about their local GP.
The survey uncovered patients’ experiences with the reception and administrative team at their GP practice. Across the country, the majority of patients described their GP reception team as ‘very helpful’ (42%) or ‘fairly helpful’ (41%).
Here we reveal the surgeries in the North East where reception teams have been voted the best by you. Surgeries are ranked by the proportion of patients who said the reception and administrative team at their GP practice is ‘very helpful’.
1. Rickleton Medical Centre - Washington
There were 324 survey forms sent out to patients at Rickleton Medical Centre in Washington, and the response rate was 37%. 93% of patients said the reception team was ‘very helpful’, while 6% said they found the team ‘fairly helpful’. | Google Maps
2. Rocklife Court Surgery - Darlington
There were 286 survey forms sent out to patients at Rocklife Court Surgery in Darlington, and the response rate was 47%. 91% of patients said the reception team was ‘very helpful’, while 9% said they found the team ‘fairly helpful’. | Google Maps
3. Evenwood Medical Centre - Evenwood, Bishop Auckland
There were 361 survey forms sent out to patients at Evenwood Medical Centre in Evenwood, Bishop Auckland, and the response rate was 35%. 91% of patients said the reception team was ‘very helpful’, while 9% said they found the team ‘fairly helpful’. | Google Maps
4. Adderlane Surgery - Prudhoe
There were 466 survey forms sent out to patients at Adderlane Surgery in Prudhoe, and the response rate was 41%. 90% of patients said the reception team was ‘very helpful’, while 10% said they found the team ‘fairly helpful’. | Google Maps