Reception teams can play a big role in our experience at our GP practice, from booking appointments to inquiring about test results.
Patients across the North East have shared their views on how they feel their GP receptionists are performing in the latest GP Patient Survey, produced by Ipsos on behalf of NHS England.
More than 700,000 patients in England completed the 2025 survey, which was carried out between January and March this year, and gathers information on how patients feel about their local GP.
The survey uncovered patients’ experiences with the reception and administrative team at their GP practice. Across the country, the majority of patients described their GP reception team as ‘very helpful’ (42%) or ‘fairly helpful’ (41%).
Here we reveal the surgeries in the North East where reception teams have been voted the best by you. Surgeries are ranked by the proportion of patients who said the reception and administrative team at their GP practice is ‘very helpful’.
9. Brotton Surgery - Brotton, Saltburn-by-the-Sea
There were 365 survey forms sent out to patients at Brotton Surgery in Brotton, Saltburn-by-the-Sea, and the response rate was 31%. 80% of patients said the reception team was ‘very helpful’, while 11% said they found the team ‘fairly helpful’. | Google Maps
10. Westbourne Medical Group - Houghton le Spring
There were 331 survey forms sent out to patients at Westbourne Medical Group in Houghton le Spring, and the response rate was 33%. 79% of patients said the reception team was ‘very helpful’, while 20% said they found the team ‘fairly helpful’. | Google Maps
11. Corbridge Health Centre - Corbridge
There were 248 survey forms sent out to patients at Corbridge Health Centre in Corbridge, and the response rate was 44%. 76% of patients said the reception team was ‘very helpful’, while 23% said they found the team ‘fairly helpful’. | Google Maps
12. Southdene Medical Centre - Shotton Colliery, Durham
There were 429 survey forms sent out to patients at Southdene Medical Centre in Shotton Colliery, Durham, and the response rate was 30%. 76% of patients said the reception team was ‘very helpful’, while 19% said they found the team ‘fairly helpful’. | Google Maps