‘We’re over the moon’ - Westoe pub landlords celebrate winning national award
Louise and Mark Burns, operators of The Westoe in South Shields, are celebrating after being named winners of the ‘Best Investment’ category at Craft Union Pub Company’s annual Operator Awards.
The award recognises operators who have gone above and beyond to deliver outstanding improvements to their pub, demonstrating commitment, creativity, and passion for their business and community.
Judges praised Louise and Mark for taking The Westoe, which was already a popular local venue, to a new level. Their achievements include investing personally in the rear area and function room, bringing it in line with the rest of the pub, while retaining loyal customers and staff, reflecting their strong business integrity.
Over the past three years, the pair have also driven sales and community engagement as well as extensively fundraising for the Alzheimer’s Society, showing how much they care about their local area. Their dedication, alongside the company’s investment, has transformed The Westoe into a venue the whole team can take pride in.
Pub Operator Louise said: “We’re over the moon to receive this award. The Westoe has always been our passion, and to see our hard work recognised at this level is amazing. We’re proud to serve our local community, and it’s so rewarding to know our investment has made a difference for our customers, team, and community.”
Frazer Grimleby, Craft Union Managing Director, said: “Louise and Mark have shown incredible commitment and vision at The Westoe. From enhancing the look and feel of the pub to supporting their team and community, they’ve set a benchmark for what can be achieved through dedication, pride, and a genuine love for their pub.”
The Craft Union Operator Awards are held every year by the pub company to celebrate the hard work and dedication of their pub operators across the UK who go the extra mile for their communities.