New data published by NHS England shows what people think about their doctor’s surgery.
The latest annual GP Patient Survey, produced by Ipsos on behalf of NHS England, surveyed 760,000 people between January and April 2023.
It asked what they thought about their local GP surgery, including their experiences of booking an appointment.
When patients were asked, ‘How would you describe your experience of making an appointment?’, more than a quarter (27.7%) described it as poor – the highest since current records began in 2018.
More than half (54.4%) of the respondents said their overall experience was ‘good’, but this is a 1.8 percentage point drop on the previous year’s figures and again the lowest in six years.
We’ve taken a look at how patients have rated their experiences at booking an appointment at doctor’s surgeries in South Tyneside - the surgeries have been ordered from best to worst.
1. Imeary Street Practice
At the Imeary Street Practice, 79% of patients rated their experience of booking an appointment as “good”, 16% said “neither good nor poor” and 5% rated it as “poor”. Photo: Google Maps
2. Wawn Street Surgery
At the Wawn Street Surgery, 79% of patients rated their experience of booking an appointment as “good”, 14% said “neither good nor poor” and 7% rated it as “poor”. Photo: Google Maps
3. Albert Road Surgery
At the Albert Road Surgery, 78% of patients rated their experience of booking an appointment as “good”, 12% said “neither good nor poor” and 10% rated it as “poor”. Photo: Google Maps
4. Marsden Road Health Centre
At the Marsden Road Health Centre, 76% of patients rated their experience of booking an appointment as “good”, 16% said “neither good nor poor” and 9% rated it as “poor”. Photo: Google Maps