New data published by NHS England shows what people think about their doctor’s surgery.
The latest annual GP Patient Survey, produced by Ipsos on behalf of NHS England, surveyed 760,000 people between January and April 2023.
It asked what they thought about their local GP surgery, including their experiences of booking an appointment.
When patients were asked, ‘How would you describe your experience of making an appointment?’, more than a quarter (27.7%) described it as poor – the highest since current records began in 2018.
More than half (54.4%) of the respondents said their overall experience was ‘good’, but this is a 1.8 percentage point drop on the previous year’s figures and again the lowest in six years.
We’ve taken a look at how patients have rated their experiences at booking an appointment at doctor’s surgeries in South Tyneside - the surgeries have been ordered from best to worst.
17. Wenlock Road Surgery
At Wenlock Road Surgery, 48% of patients rated their experience of booking an appointment as “good”, 28% said “neither good nor poor” and 24% rated it as “poor”. | Google Maps Photo: Google Maps
18. Ellison View Surgery
At Ellison View Surgery, 48% of patients rated their experience of booking an appointment as “good”, 15% said “neither good nor poor” and 37% rated it as “poor”. | Google Maps Photo: Google Maps
19. Glen Medical Group
At the Glen Medical Group, 41% of patients rated their experience of booking an appointment as “good”, 31% said “neither good nor poor” and 28% rated it as “poor”. | Tim Richardson Photo: Tim Richardson
20. Mayfield Medical Group
At the Mayfield Medical Group, 39% of patients rated their experience of booking an appointment as “good”, 21% said “neither good nor poor” and 40% rated it as “poor”. | Google Maps Photo: Google Maps