Hebburn care home to stay under special measures after another 'unsatisfactory' inspection

Windsor Care Home, in Victoria Road East, Hebburn, was visited in October last year by inspectors from the Care Quality Commission (CQC).

That came just four months after the previous inspection, which found that the care home was not safe, effective, responsive or well-led.

It had been branded “inadequate” in all of those areas.

In the follow-up visit in October, CQC staff again found that the care being provided was “failing to provide care which was safe, effective, caring, responsive or well led”.

The providers of the care home have been warned that they must make improvements to protect the safety and welfare of people living there.

Debbie Westhead, deputy chief inspector for adult social care in the north at the CQC, said: “The care provided at Windsor Care Home was unsatisfactory.

“Breaches from the last inspection had still not been rectified, including medicines still not being managed in a safe way.

“This was because people did not always receive their medicines in the right way and records had not been completed correctly, placing people at risk of medication errors.

“Failing to learn and act on the previous inspection findings is not good enough.”

She added: “I was concerned to read that some service users’ records were not being kept up to date.

“We heard relatives say that they received differing accounts of their family member’s needs from different staff, so were concerned staff may not always be following the correct plan of care.

“Some of the care records we looked at contained contradictory information.

“People are entitled to services that deliver consistently good.

“At the last comprehensive inspection this provider was placed into special measures.

“This inspection found that there was not enough improvement to take the provider out of special measures.

“CQC is now considering the appropriate regulatory response to resolve the problems we found.

“We have been working with South Tyneside Council to ensure that people living at the home are not at undue risk and we will continue to monitor this care home.”

The Gazette contacted Windsor Care Home for a comment, but did not receive a response.