Metro travellers encouraged to complete satisfaction survey to support future of service
The team behind the Tyne and Wear Metro are asking passengers to complete a customer satisfaction survey.
Released to the public in the opening days of May, the survey allows regular travellers to have their say on the system and their experiences of using trains.
The survey is being conducted by an independent organisation, on behalf of metro services across the world at the same time.
This is done so operation teams can find out what their passengers think of the service they provide. These organisations will then compare the results of the surveys.
Passengers who use the system at all are encouraged to complete the survey, whether they use it every day to commute to and from work, or only occasionally.
Most respondents complete the survey in 3-5 minutes and can be completed online.
The first half of the year has already been busy for Nexus, the body which operates the Tyne and Wear Metro. Additional strain has been put on the system after the Shields Ferry was forced out of service due to storm damage to the ship’s north landing in late January.
The ferry services resumed in April.
Completing a major shift to the system, the last of Metro’s new carriages was delivered to the North East in February while a new £8.8m control room upgrade was undertaken over the spring.
This came just weeks before a five day line closure in April between Pelaw and South Shields to make way for investment work.
Further work will see a line closure between Pelaw and South Hylton on the morning of Sunday, May 31.