Newcastle United reveal ticket refund plan

Newcastle United belatedly revealed their plans to refunds supporters for unused tickets.
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The club’s remaining games will be played behind closed doors due to the coronavirus pandemic – and fans have been demanding answers over refunds.

In a statement United today revealed that supporters will be able to claim a “refund or equivalent account credit for the remaining behind-closed-doors fixtures”.

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The club will confirm details for those with single match tickets and hospitality tickets next week.

St James's Park.St James's Park.
St James's Park.

Season-ticket holders will receive pro-rata refunds.

Labour's Ian Mearns (Gateshead) had insisted many fans "could do with the money" back in their pockets during the crisis, as he condemned the club - currently owned by Mike Ashley - for failing to reveal any plans.

The club later issued a statement confirming supporters will be able to apply for a refund or account credit equivalent to the full ticket price for individual fixtures, with season ticket holders eligible for a pro rata refund.

Speaking at business questions, Mr Mearns earlier said: "Could the Leader of the House crave the indulgence of some of his colleagues in the business teams to look at what Newcastle United are doing in terms of being an outlier within the Premier League, who are completely and unnecessarily withholding refunds for tickets for games that they know aren't going to be played in front of fans?

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"They're withholding those refunds from fans, paying customers, many of whom frankly in the current climate could do with the money."

Commons Leader Jacob Rees-Mogg replied: "It would not be fair of me to talk specifically about an individual company or sports organisation making refunds.

"It's a problem, it's an issue across the economy, with many businesses very stretched for cash but consumers expecting to get their money back.

"It is a problem the Government is aware of and there are a variety of routes for people to get money back.

"If the company directly isn't able to do it, sometimes a credit card company may be able to help."