Study finds Newcastle Airport passenger complaints among the lowest in the UK
A new study by airport transfer platform Mozio has revealed the UK airports that generate the most passenger complaints online.
By analysing search data from February 2024 to January 2026, Mozio identified the airports with the highest volume of complaint-related searches from travellers, including queries related to parking, luggage issues, and passenger complaints.
While Manchester Airport was found to be the UK’s most complained about airport, the North East’s main airport was ranked as one of the best.
Over the past two years, over 8,800 searches have been made by passengers looking to complain about Manchester Airport.
Completing the top three list is Gatwick Airport, with 4,350 complaint-related searches between February 2024 and January 2026.
Only London City Airport ranked better than Newcastle International Airport. The site to the north west of Newcastle saw just 690 complaint searches according to the data.
The data comes as Newcastle International Airport is ready to expand its cargo operations with a new AirLink facility. This year will also see hugely popular budget airline EasyJet open a base on-site.