Reception teams can play a big role in our experience at our GP practice, from booking appointments to inquiring about test results.
The latest GP Patient Survey, produced by Ipsos on behalf of NHS England, reveals how patients in South Tyneside really feel their GP reception teams are performing.
More than 700,000 patients in England completed the 2025 survey, which was carried out between January and March this year, and gathers information on how patients feel about their local GP.
The survey uncovered patients’ experiences with the reception and administrative team at their GP practice. Across the country, the majority of patients described their GP reception team as ‘very helpful’ (42%) or ‘fairly helpful’ (41%).
Here we reveal the surgeries in South Tyneside where reception teams have been voted the best by you. Surgeries are ranked by the proportion of patients who said the reception and administrative team at their GP practice is ‘very helpful’.
5. Talbot Medical Centre - South Shields
There were 310 survey forms sent out to patients at Talbot Medical Centre in South Shields, and the response rate was 26%. 60% of patients said the reception team was ‘very helpful’, while 37% said they found the team ‘fairly helpful’. | Google Maps
6. Dr Thorniley-Walker & Partners - Boldon Colliery
There were 317 survey forms sent out to patients at Dr Thorniley-Walker & Partners in Boldon Colliery, and the response rate was 36%. 58% of patients said the reception team was ‘very helpful’, while 34% said they found the team ‘fairly helpful’. | Google Maps
7. East Wing Surgery - Jarrow
There were 392 survey forms sent out to patients at East Wing Surgery in Jarrow, and the response rate was 27%. 54% of patients said the reception team was ‘very helpful’, while 33% said they found the team ‘fairly helpful’. | Google Maps
8. St George Medical Centre - South Shields
There were 423 survey forms sent out to patients at St George Medical Centre in South Shields, and the response rate was 28%. 53% of patients said the reception team was ‘very helpful’, while 40% said they found the team ‘fairly helpful’. | Google Maps