Reception teams can play a big role in our experience at our GP practice, from booking appointments to inquiring about test results.
The latest GP Patient Survey, produced by Ipsos on behalf of NHS England, reveals how patients in South Tyneside really feel their GP reception teams are performing.
More than 700,000 patients in England completed the 2025 survey, which was carried out between January and March this year, and gathers information on how patients feel about their local GP.
The survey uncovered patients’ experiences with the reception and administrative team at their GP practice. Across the country, the majority of patients described their GP reception team as ‘very helpful’ (42%) or ‘fairly helpful’ (41%).
Here we reveal the surgeries in South Tyneside where reception teams have been voted the best by you. Surgeries are ranked by the proportion of patients who said the reception and administrative team at their GP practice is ‘very helpful’.
9. West View Surgery - South Shields
There were 488 survey forms sent out to patients at West View Surgery in South Shields, and the response rate was 23%. 53% of patients said the reception team was ‘very helpful’, while 26% said they found the team ‘fairly helpful’. | Google Maps
10. The G.P. Suite, Palmer Community Hospitals - Jarrow
There were 358 survey forms sent out to patients at The G.P. Suite, Palmer Community Hospitals in Jarrow, and the response rate was 34%. 52% of patients said the reception team was ‘very helpful’, while 40% said they found the team ‘fairly helpful’. | Google Maps
11. Central Surgery Family Doctors - South Shields
There were 384 survey forms sent out to patients at Central Surgery Family Doctors in South Shields, and the response rate was 27%. 51% of patients said the reception team was ‘very helpful’, while 37% said they found the team ‘fairly helpful’. | Google Maps
12. Farnham Medical Centre - South Shields
There were 529 survey forms sent out to patients at Farnham Medical Centre in South Shields, and the response rate was 23%. 48% of patients said the reception team was ‘very helpful’, while 36% said they found the team ‘fairly helpful’. | Google Maps